Returns & Exchanges
Returns
7-Day Money Back Guarantee
30-Day Exchange or Store Credit
Items Not Eligible for Return or Exchange:
Bits
Ropes
Animal Health Products
Feed
Undergarments
To qualify for a return or exchange:
Items must be unused and in brand new condition
All tags, packaging, and instructions included
Proof of purchase is required
Online orders: Order number is sufficient
In-store or phone orders: Receipt is required
Returns without proof of purchase will
More Questions? See our full Return Policy.
Request a Return
Fill out the form to return an item from your order.
In-Store Returns: Simple as 1-2-3
In-Store Returns
Return eligible, brand-new items with your receipt within 7 days for a full refund. Within 30 days, eligible items may be exchanged or returned for a gift card.
Online Returns
Complete our return form and include it with the item you are mailing back. We recommend using a tracked and insured shipping service.
Express
For faster processing, we recommend sending your return by courier.
Product Exchange
An exchange is a great option if you love the item but need a different size, colour or style. It allows you to find the right fit while keeping the full value of your purchase.