Returns, Exchanges & Shipping Policy

Irvine Saddlery USA
3449 Business 15
Conrad, MT 59425

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Online Order Disclosure

Irvine Saddlery USA fulfills online orders directly from our active retail sales floor. While uncommon, there may be instances where an item sells in-store before your order is processed.

If this occurs, we will contact you by email or text with available options. If we do not receive a response within a reasonable timeframe, we will proceed by removing the unavailable item and shipping the remainder of your order.

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Shipping Information

Our primary shipping carriers in the United States include USPS, along with courier and freight partners when required.

• If you have your own courier account, we are happy to arrange shipment using your preferred carrier. Please provide your account details at the time of purchase.
• Oversized or heavy items (such as saddles, equipment, or bulk products) may ship via LTL freight carriers. We can provide a custom shipping quote prior to shipment.

Shipping charges are non-refundable once an order has been processed and shipped.

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Online Returns & Exchanges

To initiate a return or exchange, please visit our website and navigate to Returns & Exchanges

You will be prompted to:

• Enter your order number
• Enter your email address or phone number

From there, you can:

• Fill in your personal information, include the order number, the item on the order you wish to return and the reason
• Submit your request for approval

Once approved:

• You will receive return instructions along with a shipping label or return authorization
• Return shipping costs will be deducted from your refund unless the return is due to an error on our part

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Return Policy

We offer:

• 7-Day Money Back Guarantee (14 days for online orders)
• 30-Day Exchange or Store Credit

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Items Not Eligible for Return or Exchange

The following items are final sale:

• Bits
• Ropes
• Animal Health Products
• Feed
• Undergarments

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Return Requirements

To qualify for a return or exchange:

• Items must be unused and in brand new condition
• All tags, packaging, and instructions must be included
• Proof of purchase is required
  • Online orders: Order number is sufficient
  • In-store or phone orders: Receipt is required
• Returns without proof of purchase will not be accepted under any circumstance

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Shipping Responsibility

• Customers are responsible for shipping costs both ways on all returns
• Original shipping charges are non-refundable
• Returns must include a completed return request (submitted online)

We do not accept collect shipments.

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Damaged or Incorrect Items

If you receive an incorrect or defective item:

• We will cover return shipping costs
• Once the item is received and verified, we will:
  • Refund applicable shipping fees
  • Send the correct replacement item

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Packaging Guidelines

• Footwear boxes must not be taped, written on, or damaged
• Items must be packaged properly to avoid damage in transit
• Additional charges may apply if returned items or packaging are damaged

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Saddle Return Policy

Saddles are eligible for:

• Exchange or Store Credit ONLY
• Must be returned within 7 days of purchase

Conditions:

• Must be in brand new condition
• No signs of wear including:
  • Marks, scratches, dirt, stains, or odors

Important Guidelines When Trying a Saddle:

You are encouraged to test ride saddles to ensure proper fit. However:

• Do not wear new jeans that may transfer dye
• Avoid riding in wet conditions that may cause water damage
• Do not wear clothing with embellishments that could mark the leather

All saddle returns are subject to inspection and approval.

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Return Address

Irvine Saddlery USA
Attn: Shipping Department
3449 Business 15
Conrad, MT 59425

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Final Notes

We take pride in delivering quality products and a strong customer experience. If you have any questions about your order, returns, or product fit, our team is here to help.